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Official online store

DYRBERG/KERN

Terms and Conditions

Introduction

www.dyrbergkern.com is owned and operated by Dyrberg/Kern A/S; VAT no.: 13916306; address: Dyrberg/Kern A/S, Prags Boulevard 80, 2300 Copenhagen, Denmark; telephone: (+45) 35 38 39 30; email: webshop@dyrbergkern.com.

These sales and delivery terms and conditions apply to the purchase of goods at www.dyrbergkern.com for delivery in the following countries:

Denmark (excepting Greenland and the Faroe Islands), Austria, Australia, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Slovakia, Switzerland, Slovenia, Sweden, Spain, United Kingdom, United Arab Emirates, United States.

Ordering and payment

www.dyrbergkern.com is open round the clock, hence you will nearly always be able to make purchases. There are, however, occasions where we close the shop for maintenance. You can only make purchases when the shop is open and available.

In order to make purchases at www.dyrbergkern.com you must be at least 18 years of age and have a valid payment card that we accept. If you have not turned 18 yet, you can still purchase goods if you have obtained your guardian's consent or otherwise have the legal right to make the purchase.

You simply select the goods you wish to purchase and place them in the ‘shopping cart’. You can correct the contents of the shopping cart up to the point when you actually place the order, and you can review its contents and the prices for the goods on a running basis.

Any possible extra payments, for example for freight and payment card fees will only first be calculated immediately before you are ready to pay.

When you are ready to place the order, click on ‘ORDER’, where you enter your name, address, email, telephone number, form of payment and choose the form of delivery.

You can change the content of the shopping cart all the way up to when you confirm your purchase by pressing the button ‘TO PAYMENT’. Your order is then transmitted to www.dyrbergkern.com.

Payment methods

You can use the following payment methods in our web shop:

  • VISA
  • Dankort
  • MasterCard
  • Maestro
  • JCB
  • American Express
  • Paypal

Delivery:

At present, we ship to the following countries:

  • Denmark (excepting Greenland and the Faroe Islands)
  • Austria - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • Australia 
  • Belgium - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • Bulgaria - 15 euro
  • Canada
  • China
  • Czech Republic - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • Croatia - 15 euro
  • Cyprus - 15 euro
  • Estonia - 15 euro
  • Finland - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • France - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • Greece - 15 euro
  • Germany - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • Hong Kong SAR China
  • Hungary - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • Ireland - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • Italy - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • Lithuania - 15 euro
  • Luxembourg - 15 euro
  • Latvia - 15 euro
  • Malta - 15 euro
  • Netherlands - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • New Zealand
  • Norway - 20 euro - 10 EURO ON ORDERS OVER 60 EURO
  • Poland - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • Portugal - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • Romania - 15 euro
  • Russia
  • Slovakia - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • Slovenia - 15 euro
  • Sweden - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • Switzerland
  • Spain - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • United Arab Emirates
  • United Kingdom - 7 euro - FREE SHIPPING ON ORDERS OVER 60 EURO
  • United States

Orders issued before 1:00 pm on Monday through Friday will be shipped the same day. Delivery will occur on Monday through Friday at the address you gave when you placed the order. Note that we deliver to private and company addresses, as well as post office boxes.

All deliveries must be signed for when receiving them. It does not need to be you yourself who signs for it. It could be another person at the same address (for example, a family member) or a neighbour who signs the receipt for the package.

We use GLS and UPS as our delivery partners.

If GLS does not meet any recipient on the delivery-address, GLS will deliver the item to be picked up in a GLS package shop (pick-up within 10 working days) , and GLS will notify the recipient of pick-up location.
Alternatively GLS will return the package to a GLS depot, and ask the receiver to contact GLS for a new delivery attempt or pick-up location in a GLS depot, as GLS otherwise will return the shipment to DYBERGKERN after 10 working days. 

Note that you are responsible for those products that you have ordered once the delivery has been carried out. If the package appears to be damaged, we ask that you refuse to take delivery of it.

You are responsible for examining your goods for any possible defects and for notifying us of any possible defects in them. If it turns out that one or more of the goods are defective, or an item is missing from the delivery, or one or more things are incorrect in relation to your order, then you have the possibility to return your defective goods, and we then will repay the purchase price and all delivery costs.

Acknowledgement of receipt of order and order confirmation

When you have ordered an item from us, you will receive an acknowledgement of our receipt of your order. However, a binding purchase agreement has only first been established when you have received an order confirmation from us.

28-day right of withdrawal

When you make a purchase on the web and at www.dyrbergkern.com you normally have a 28-day right to change your mind, during which you can notify us that you are withdrawing from the purchase and then return the goods concerned to us.

Some goods are not encompassed by the right of withdrawal, and this will appear during the course of the ordering.

The right of withdrawal runs from the day that you have received the goods. If the deadline expires on a Danish public religious holiday, a Saturday, Danish Constitution Day or the days of Christmas Eve or New Year's Eve, then the deadline is extended to the following working day. In the event there are several different goods that have been ordered together in one order, but which have been delivered individually, or a good that has been delivered in several shipments, then the period runs from your receipt of the last good or shipment.

After receiving them, you must only handle the goods in a manner allowing you to establish the type of good, its properties and manner in which it functions.

For some goods there is no right of withdrawal. You can also lose your right of withdrawal. If there are goods for which the withdrawal right does not apply, we will state so in the order confirmation, for example due to the nature of the good, or how you could forfeit your withdrawal right by breaking seals.

In order to exercise the right of withdrawal, you must notify us in an unambiguous declaration of such at the latest 14 days after receiving the good. You can use the filled-in return form, which you can find every package you've received from your purchase.

Returns

If you withdraw from your purchase, the goods must be returned back to:

DYRBERG/KERN WEBSHOP
PRAGS BOULEVARD 80 
2300 Copenhagen 
Denmark

When returning goods, you must make sure that the goods are properly packed. You are, in fact, responsible for the package/goods until we receive them. So keep your receipt from the post office as well as any possible track and trace number.

When you withdraw, you yourself must pay the expenses for returning the goods.

IMPORTANT
We expect you to send the goods as quickly as possible after you have given us notice of your withdrawal, and you must send them back at the latest 28 days after you have withdrawn.

Note! We do not accept packages sent COD.

For logistical reasons, DYRBERG/KERN does not offer a traditional exchange service as in a store. You exchange a product by returning the unwanted items, and then make a new order on DYRBERGKERN. You decide whether you want to wait for the refund or not before placing a new order.

Documentation for your purchase and return form

You must attach a copy of the order confirmation or other documentation for your purchase. In addition, it would ease our processing if you enclosed a filled-in return form, which you can find every package you've received from us.

Repayment

When we receive your shipment, we will check it, and you will be paid back the amount you paid to us for the purchase.

The amount will always be transferred to the same means of payment that you paid for the purchase with. If, for example, you paid with a card, the purchase amount will be reversed to the payment card you used when making the purchase.

NOTE:
You can lose the amount of your purchase, in full or in part. This happens because the value of the good has deteriorated, because

  • you have actually used the item

  • it has been damaged while you were responsible for it

  • you handled the items in a manner other than what was necessary in order to establish the type of good, its properties and manner in which it functions

  • you have not followed the limitations in the right of withdrawal that follow from the seals, type of good, etc.

Complaints – if there is something wrong with the good

Your purchase is encompassed by the Danish Sale of Goods Act, including its rules for deficiencies. This means that you can either have a defective item repaired, replaced, your money returned or a discount applied to the price, all depending upon the specific situation involved.

It is of course a requirement that the complaint be justified, and that the deficiency did not arise in consequence of erroneous use of the product or other damaging behaviour.

You must contact us within a ‘reasonable period of time’

You must make your claim within a "reasonable period" after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered.

You can claim by contacting us via email at webshop@dyrbergkern.com or by telephone at (+45) 35 38 39 30.

So that we can assess your claim, we will ask you the following:

1. Send us a brief description of how the damage or defect occurred. Please note that you should contact us as soon as you discover the defect.

2. To document the defect you must send 1-2 photos together with the description. The defect must be clear from at least one of the photos. 

3. Send the photos via email to webshop@dyrbergkern.com

4. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt

5. After we receive your photos, we will deal with your claim as soon as possible.

If you are returning faulty item(s), please send the items to:

DYRBERG/KERN WEBSHOP
PRAGS BOULEVARD 80 
2300 Copenhagen 
Denmark

(Note: packages cannot be delivered in person at this address)

For a justified complaint, we will refund reasonable freight costs

If the complaint is justified, we will of course refund your reasonable freight costs of sending the item back to us. If not, then you yourself must defray all expenses for transport, including our freight costs for returning the item to you after examining it.

Remember that the good should always be sent in proper packaging and to obtain a receipt when you send it. You yourself in fact bear the responsibility for the package/goods until we receive them. So save the receipt from the post office including the information on freight costs as well as any possible track and trace number.

Note! We do not accept packages sent COD or the like.

Personal data

In order to be able to make purchases at www.dyrbergkern.com, you must at a minimum provide your:

  • Name
  • Address
  • Email address
  • Telephone/mobile number

The above data will be saved with information on the specific goods you purchased for five years from the end of the accounting year the information concerns, cf. section 10 of the Danish Bookkeeping Act, after which the information will be deleted.

If you have created a login profile in order to be able to perform self-service with us, then your personal information and order information will however not be deleted, unless you ask us to do so.

Information is not shared with or sold to third parties, unless such occurs in connection with a restructuring or a sale in full or in part of the company. Any possible sharing in such a situation will occur in accordance with the applicable legislation concerning personal data protection in effect at the time.

As a customer you have the possibility to inspect our records with data about you, and you may raise objections to the data in our records in accordance with the rules concerning such in the Danish Act on Processing of Personal Data. Inquiries in connection with this should be directed to Dyrberg/Kern A/S via email at webshop@dyrbergkern.com.

Cookies

By using www.dyrbergkern.com you are accepting that we use cookies. A cookie is a small data file that we place on your computer in order to be able to keep track of what happens during your visit and in order to be able to recognise the computer. A cookie is not a program and does not contain a virus.

If you would like to read about precisely which cookies are used at www.dyrbergkern.com and how you delete cookies, then click here.

Choice of law and venue

Purchases of goods at www.dyrbergkern.com are subject to Danish law. Any dispute will be resolved by the ordinary Danish courts.